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IE 10 and 11 View Downloads CTRL J Not Opening Fix

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A Quick Fix for a problem that is plaguing quite a lot of people at the moment . This can normally occur during a IE Upgrade or just a corrupt user profile. The following will help a user open the Tools > View Download prompt and also allow a user to click on Save , Save As and Cancel when downloading a file .


 This Problem was a fix to a problem we was having after a windows 7 migration . After a Default profile customization The problem explained above would happen on all domain user accounts that was created with the modified default profile . These problems are

1,) Tools > view downloads would not open

2.) i could not click on Save , Save As or cancel when downloading a file that uses the yellow download bar


The fix is quite simple , and i have made a Powershell script to fix it on current domain profiles .

goto the following location


Delete the following folders






I.E. Should now work as expected , I Made the following script to do above and also copy over some more bits to the profile and fix a few other problems .


#Powershell Script to Fix Chadwell Academys profile Problems luke Taylor v1, replace C:\profiles with profile pathway
$users = Get-ChildItem \\SERVER\Profiles #server path
foreach ($user in $users){
$folder = "\\SERVER\Profiles\" + $user + "\AppData\Roaming\Microsoft\Windows\*"
Remove-Item $folder -Recurse -Force -exclude Libraries,Recent -ErrorAction silentlycontinue #remove all folders located in path above except exceptions
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Cookies" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container #copys folder and contents from server to local default Profile
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\IECompatCache" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\IETldCache" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Network Shortcuts" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Printer Shortcuts" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\PrivacIE" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\SendTo" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Start menu" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Templates" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Themes" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Set-ItemProperty -Path C:\Users\Default\AppData\Roaming\Microsoft\Windows\Libraries\Documents.library-ms -Name Attributes -Value ([System.IO.FileAttributes]::Normal) -Force -ErrorAction silentlycontinue #Unhides files
Set-ItemProperty -Path C:\Users\Default\AppData\Roaming\Microsoft\Windows\Libraries\Music.library-ms -Name Attributes -Value ([System.IO.FileAttributes]::Normal) -Force -ErrorAction silentlycontinue
Set-ItemProperty -Path C:\Users\Default\AppData\Roaming\Microsoft\Windows\Libraries\Pictures.library-ms -Name Attributes -Value ([System.IO.FileAttributes]::Normal) -Force -ErrorAction silentlycontinue
Set-ItemProperty -Path C:\Users\Default\AppData\Roaming\Microsoft\Windows\Libraries\Videos.library-ms -Name Attributes -Value ([System.IO.FileAttributes]::Normal) -Force -ErrorAction silentlycontinue
Set-ItemProperty -Path C:\Users\Default\AppData\Roaming\Microsoft\Windows\Libraries -Name Attributes -Value ([System.IO.FileAttributes]::Normal) -Force -ErrorAction silentlycontinue


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  • Guest
    Brian Wednesday, 31 December 2014

    I've just tried this fix & it didn't work for me. I have W7 SP1 64 bit IE 11.0.9600.17501.
    The Ctrl-j function doesn't work at all, and on selecting "Tools, View downloads" no screen appears. My download location is set in my registry correctly in 2 locations (Under key name "Default Download Directory")
    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
    HKEY_USERS\S-1-5-21-1433062829-108234185-1679982297-1000\Software\Microsoft\Internet Explorer\Main
    I've tried resetting IE settings, but that doesn't resolve things. I've also previously tried rolling back to IE 10 & IE9, but again - no luck.
    Would be useful to hear if any one else having this problem has found a solution

  • Guest
    Luke Taylor® Monday, 12 January 2015

    Brian , If creating a new account does not fix this for you then i assume something else is the problem.

    have you 100% gone to C:\Users\USERNAME\AppData\Roaming\Microsoft\Windows\ ( replacing USERNAME with the account you want to get this to work on ) , and removed the folders






    Make sure IE is closed when doing this , also try and remove some of the other folders inside the windows folder and see if that works , make sure you backup.

  • Guest
    Luke Taylor ® Thursday, 01 January 2015

    Brian -

    Your problem sounds exactly what i was having , and deleteing them folders with IE Closed worked fine .

    But ... Try this

    Create a new account on the machine , and see if that works .

    If that works ok .. Copy the folders listed above to the your old account.

  • Guest
    Brian Thursday, 08 January 2015

    Tried again ensuring IE closed - without luck again (the folder IE CompatCache is not present - no sites are added to compatibility viewing).
    Have created & logged in with new account - but still no luck!!
    Given up with IE (now using google chrome & firefox to download) except where sites require IE scripting.
    Have googled this problem but can't find any other solutions.....
    Really annoying as I've a high level of IT knowledge but short of re-building the PC can't think of anything else (and it's not worth it)
    Has anybody else resolved this??

  • Guest
    Mikeal Thursday, 08 December 2016

    I had this problem and was able to fix part of it this way:
    I went to menu Tools --> Internet Options --> Browsing History section --> Settings button
    Near the bottom where it says "Current Location:" it was blank, so I hit the Move Folder button and browsed to the appropriate location (at least for windows 10) of C:\Users\[my user folder name]\AppData\Local\Microsoft\Windows\INetCache. After doing this and following all prompts and steps to complete i was able to "View Downloads" again. But, i still get no response to any of the Run, Save, or Save As buttons in the yellow bar at the bottom that comes up when you click a download link.
    Can anyone figure out from what partially fixes the issue, what the rest of the fix might be?

  • Guest
    Kyle Tuesday, 24 October 2017

    Did anyone actually ever solve this? I have the same issue on Windows 10, IE11 (11.674.15063.0). I can open the "View Downloads" window using Tools->View downloads, but Ctrl-J doesn't work. Created a new account on the same machine, and it works fine there! I have no idea why effectively the same command (just toolbar vs. keyboard shortcut) works one way but not the other!?

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Guest Wednesday, 13 November 2019