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IE 10 and 11 View Downloads CTRL J Not Opening Fix

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A Quick Fix for a problem that is plaguing quite a lot of people at the moment . This can normally occur during a IE Upgrade or just a corrupt user profile. The following will help a user open the Tools > View Download prompt and also allow a user to click on Save , Save As and Cancel when downloading a file .


 This Problem was a fix to a problem we was having after a windows 7 migration . After a Default profile customization The problem explained above would happen on all domain user accounts that was created with the modified default profile . These problems are

1,) Tools > view downloads would not open

2.) i could not click on Save , Save As or cancel when downloading a file that uses the yellow download bar


The fix is quite simple , and i have made a Powershell script to fix it on current domain profiles .

goto the following location


Delete the following folders






I.E. Should now work as expected , I Made the following script to do above and also copy over some more bits to the profile and fix a few other problems .


#Powershell Script to Fix Chadwell Academys profile Problems luke Taylor v1, replace C:\profiles with profile pathway
$users = Get-ChildItem \\SERVER\Profiles #server path
foreach ($user in $users){
$folder = "\\SERVER\Profiles\" + $user + "\AppData\Roaming\Microsoft\Windows\*"
Remove-Item $folder -Recurse -Force -exclude Libraries,Recent -ErrorAction silentlycontinue #remove all folders located in path above except exceptions
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Cookies" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container #copys folder and contents from server to local default Profile
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\IECompatCache" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\IETldCache" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Network Shortcuts" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Printer Shortcuts" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\PrivacIE" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\SendTo" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Start menu" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Templates" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Copy-Item "\\server\NETLOGON\ProfileFix\Windows\Themes" "C:\Users\Default\AppData\Roaming\Microsoft\Windows\" -Recurse -Container
Set-ItemProperty -Path C:\Users\Default\AppData\Roaming\Microsoft\Windows\Libraries\Documents.library-ms -Name Attributes -Value ([System.IO.FileAttributes]::Normal) -Force -ErrorAction silentlycontinue #Unhides files
Set-ItemProperty -Path C:\Users\Default\AppData\Roaming\Microsoft\Windows\Libraries\Music.library-ms -Name Attributes -Value ([System.IO.FileAttributes]::Normal) -Force -ErrorAction silentlycontinue
Set-ItemProperty -Path C:\Users\Default\AppData\Roaming\Microsoft\Windows\Libraries\Pictures.library-ms -Name Attributes -Value ([System.IO.FileAttributes]::Normal) -Force -ErrorAction silentlycontinue
Set-ItemProperty -Path C:\Users\Default\AppData\Roaming\Microsoft\Windows\Libraries\Videos.library-ms -Name Attributes -Value ([System.IO.FileAttributes]::Normal) -Force -ErrorAction silentlycontinue
Set-ItemProperty -Path C:\Users\Default\AppData\Roaming\Microsoft\Windows\Libraries -Name Attributes -Value ([System.IO.FileAttributes]::Normal) -Force -ErrorAction silentlycontinue


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  • Guest
    Brian Wednesday, 31 December 2014

    I've just tried this fix & it didn't work for me. I have W7 SP1 64 bit IE 11.0.9600.17501.
    The Ctrl-j function doesn't work at all, and on selecting "Tools, View downloads" no screen appears. My download location is set in my registry correctly in 2 locations (Under key name "Default Download Directory")
    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
    HKEY_USERS\S-1-5-21-1433062829-108234185-1679982297-1000\Software\Microsoft\Internet Explorer\Main
    I've tried resetting IE settings, but that doesn't resolve things. I've also previously tried rolling back to IE 10 & IE9, but again - no luck.
    Would be useful to hear if any one else having this problem has found a solution

  • Guest
    Luke Taylor® Monday, 12 January 2015

    Brian , If creating a new account does not fix this for you then i assume something else is the problem.

    have you 100% gone to C:\Users\USERNAME\AppData\Roaming\Microsoft\Windows\ ( replacing USERNAME with the account you want to get this to work on ) , and removed the folders






    Make sure IE is closed when doing this , also try and remove some of the other folders inside the windows folder and see if that works , make sure you backup.

  • Guest
    Luke Taylor ® Thursday, 01 January 2015

    Brian -

    Your problem sounds exactly what i was having , and deleteing them folders with IE Closed worked fine .

    But ... Try this

    Create a new account on the machine , and see if that works .

    If that works ok .. Copy the folders listed above to the your old account.

  • Guest
    Brian Thursday, 08 January 2015

    Tried again ensuring IE closed - without luck again (the folder IE CompatCache is not present - no sites are added to compatibility viewing).
    Have created & logged in with new account - but still no luck!!
    Given up with IE (now using google chrome & firefox to download) except where sites require IE scripting.
    Have googled this problem but can't find any other solutions.....
    Really annoying as I've a high level of IT knowledge but short of re-building the PC can't think of anything else (and it's not worth it)
    Has anybody else resolved this??

  • Guest
    Mikeal Thursday, 08 December 2016

    I had this problem and was able to fix part of it this way:
    I went to menu Tools --> Internet Options --> Browsing History section --> Settings button
    Near the bottom where it says "Current Location:" it was blank, so I hit the Move Folder button and browsed to the appropriate location (at least for windows 10) of C:\Users\[my user folder name]\AppData\Local\Microsoft\Windows\INetCache. After doing this and following all prompts and steps to complete i was able to "View Downloads" again. But, i still get no response to any of the Run, Save, or Save As buttons in the yellow bar at the bottom that comes up when you click a download link.
    Can anyone figure out from what partially fixes the issue, what the rest of the fix might be?

  • Guest
    Kyle Tuesday, 24 October 2017

    Did anyone actually ever solve this? I have the same issue on Windows 10, IE11 (11.674.15063.0). I can open the "View Downloads" window using Tools->View downloads, but Ctrl-J doesn't work. Created a new account on the same machine, and it works fine there! I have no idea why effectively the same command (just toolbar vs. keyboard shortcut) works one way but not the other!?

  • Guest
    Craig Friday, 03 January 2020

    Hi - For those who are having this problem with the control-j not opening up the download manager.
    I followed this link - https://www.lifewire.com/move-ie-temporary-internet-files-folder-to-its-default-location-2624500

    My initial problem was related to PAC files not being read by IE11 on windows 7. This resulted in not hgetting the proxy settings required to browse the internet. Everything working fine on chrome, but not on IE11 at all.

    research led me to believe it was related to the inability to save or download files.

    So with IE11 not reading PAC files to not being able to download files has hte same fix.

    change the location of the temp files. I used hte registry to edit new path locations.

    The Comment by Rfulton in https://www.computing.net/answers/windows-7/ie11-download-manager-not-working/19352.html, outlines a reason why temp folders have to be fixed as IE 11 does not like to share temp folders. He goes on to say that the same fix works for EDGE as well.

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Guest Thursday, 21 October 2021